1.
What is 1800 PHONEHOME?
1800 PHONEHOME is an Australia wide reverse charge
call facility that allows you to make reverse charge
calls to fixed lines and mobiles. You want to call
home? Then call 1800 PHONEHOME. This reverse charge
call facility has competitive rates and is fast and
reliable.
2. How do I use 1800 PHONEHOME?
Dial 1800 PHONEHOME (1800 746634) and follow the voice prompts which ask you to enter the number you want and say your name…and the system does the rest. It’s easy and simple to use.
3. Where is 1800 PHONEHOME available
from?
1800 PHONEHOME allows you to call from just about
any phone...mobiles, fixed lines and payphones.
4. What is the cost of a reverse charge call using 1800 PHONEHOME?
1800 PHONEHOME proudly advertises its rates because 1800 PHONEHOME is very competitive. Please check out all
1800 PHONEHOME’s competitors and see how affordable and competitive 1800 PHONEHOME really is! See the rates page for more details.
5. How does 1800
PHONEHOME bill Party B?
The billing system for mobile phones and fixed lines
is detailed on the rates page.
6. What message does Party B hear when a reverse
charge call is answered?
1800 PHONEHOME clearly states that the call is a
reverse charge call. Party A (the person making the
call) should have identified themselves by saying
their name. Party B hears the greeting and the name
of Party A. Party B is then invited to accept the
call by pressing a key on their phone. In the case
of calls to mobile phones, this action connects Party
A and Party B. (See FAQ 7 for accepting a call to
a fixed line).
7. How does 1800
PHONEHOME connect to a fixed line?
The procedure is the same as in FAQ 8 above. However,
on proceeding with the acceptance of the call, Party
B is invited to hang up their fixed line and dial
1900 900 900. The management system matches up the
number inserted by Party A (the caller) with Party
B's fixed line number. The two parties are then connected.
8.
Can I connect to 1800 PHONEHOME if I am out of
credit on my prepaid mobile?
Yes...if you have a Virgin Mobile prepaid phone. Virgin Mobile allows you
to call the 1800 PHONEHOME service even if you have no credit on your Virgin
Mobile prepaid phone. 1800 PHONEHOME is discussing zero rating with all mobile
phone carriers so that when you have no credit on your prepaid mobile you
will be able to connect to 1800 PHONEHOME to make that urgent or necessary
reverse charge call.
9.
Can I use 1800 PHONEHOME from an overseas location?
Please click onto the overseas calls link for information on using 1800 PHONEHOME from an overseas location.
10. What happens
if I misuse the facility?
Part 3.0 (Customer Obligations)
of the Standard
Form of Agreement does not allow customers to
misuse or interfere with the facility, its clients
or agents. 1800 PHONEHOME has the right to limit
or prevent use of the facility if the monitoring
system detects possible or actual misuse. 1800 PHONEHOME
may place a Party A caller on a designated No Call
List, for a certain time period or permanently,
if misuse is detected.
11. Who can I
contact if I have a question?
Click onto the contact link and forward any question via email or call the office. 1800 PHONEHOME will contact you within 24 hours and probably much sooner. |
