SFOA Summary

1800Freecall Pty. Ltd. (A.C.N 112 604 878) sets out a Summary of its Standard Form of Agreement below. 1800 Freecall Pty. Ltd. is referred to as 1800 PHONEHOME in this document.

Under the Telecommunications Act 1997 1800 PHONEHOME has elected to supply you with a Standard Agreement of the terms and conditions for the 1800 PHONEHOME service. This is a summary of the Terms and Conditions of the Standard Form of Agreement (SFOA). To read a complete copy of the SFOA please click the Standard Form of Agreement link. The SFOA is binding on you.

You acknowledge that although 1800 PHONEHOME will take all reasonable steps to make sure you are able to use and/or accept calls via the 1800 PHONEHOME service, it could at times be inoperative due to systems failure or an extremely high volume of calls. Certain factors, such as network congestion, maintenance, technical capabilities, geographic factors, obstructions or interference, payphone restrictions etc. may mean you will not be able to use the service.

When using this service, you will ensure that you and others comply at all times with all laws and obligations, regulations, codes or determinations or any other requirements of any government or statutory authority, including licence conditions, applicable to the services and their use. Failure to comply with any licence, permit or authorisation relating to the use of the services may result in action being taken by 1800 PHONEHOME or another legal entity.

1800 PHONEHOME with its interactive voice recording system may ask you to provide information in the process of making a reverse charge call (Party A) or accepting a reverse charge call (Party B). In all cases, Party A and Party B will provide correct and true information so that the service functions as it is intended to function and that the appropriate charges may be levied to the relevant party.

Fees and charges applicable to the 1800 PHONEHOME service are set out in this website.

1800 PHONEHOME may suspend, restrict or disconnect the service under varying circumstances. 1800 PHONEHOME may vary the terms of the Standard Agreement from time to time. 1800 PHONEHOME will publish any changes to the Standard Agreement on this website.

You have certain rights under the Trade Practices Act which 1800 PHONEHOME cannot limit. Where 1800 PHONEHOME is unable by that Act to exclude its liability, 1800 PHONEHOME is permitted to limit that liability. 1800 PHONEHOME’s liability for any breach is limited, at our choice, to the value of the reverse charge call.

If you have a complaint please contact 1800 PHONEHOME via the contact on this website. Your complaint will be dealt with promptly. The TIO (Telecommunications Industry Ombudsman) offers a free dispute resolution service for customers of telecommunications companies. Alternatively the Department of Fair Trading (or similar) in your state or territory may also investigate customer complaints.

For the privacy provisions of 1800 PHONEHOME please click on the privacy policy on this website.